Building an Exceptional Customer Service Referral Business | CRS 210 | September 27-28, 2017 | Bow, WA

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

Course Content:

- Learn to save time AND money working with past clients

- Meeting the expectations of the “new consumer”

- Dialogues and strategies for building a referral database

Delivery systems to generate a successful referral business

Earns 16 credits towards the CRS Designation CE Credit: 16 WA, 15 OR, accepted for 15 ID hours


The Skagit Casino Resort

5984 Darrk Lane

Bow, WA 98232

Reference Washington CRS for a group rate at the hotel. Block of rooms expires August 16th.


September 27-28, 2017

Registration: 7:30am
Course Presentation: 8:30am - 5:00pm

Network with the best, a CRS! Immediately following the first day of class, join us for a networking event with appetizers and a no host bar. Sponsored by Umpqua Bank and RE/MAX.


Contact Darlene Stouder at (360) 901-0307 or darlene@stouderhomes.com

Registration Costs:

CRS Member Price - $250
Non CRS Member - $295
Group of 4 or More* - $250
Audit Rate** - $190

Click here to register online

Course Flyer

*For the Group Rate use discount code: Group210 at registration.
**If you have previously taken this course, use discount code: Audit210 at registration. Evidence of prior class attendance required.

Cancellation Policy - Two weeks prior to course, full refund. Within two weeks of course, 50% refund. After 5:00 PM the day before course, no refund.

Speaker Information:

 Frank Serio, CRS

CRS National President 2011. Frank Serio, CRS, CRB has run the gauntlet from sales associate to top producer to sales manager/trainer. In his fast paced presentations, Frank shares his own experiences and the innovative ideas used by top producers across the country. His seminars are packed with knowledge and information, and enjoyed by all. Frank was President of the Coastal Association of REALTORS® in 1997 and REALTOR® of the Year in 1994. He has also served on numerous committees on the local, state and national levels. Frank is currently associated with RE/MAX By The Sea in Bethany Beach, Delaware, where he actively sells real estate. He is a Certified Instructor for the Council of Residential Specialists and served as the 2011 CRS National President. His versatility allows him to offer seminars on a wide variety of topics. Frank enjoys living by the water in Fenwick Island, Delaware, with his wife, Audrey. Website: http://www.theserios.com


Thank you to our sponsors for providing lunch both days of class!

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