Building an Exceptional Customer Service Referral Business, CRS 210

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

Course Content:
  • Learn to save time AND money working with past clients
  • Meeting the expectations of the “new consumer”
  • Dialogues and strategies for building a referral database
  • Delivery systems to generate a successful referral business
Topics Covered 
  • Customer Service
  • Referrals
  • Communication Skills
  • Client Relationship Management


Holiday Inn & Conference Center

5655 Greenwich Rd.

Virginia Beach, VA 23462


September 11-12, 2017    Rescheduled to December 4-5, 2017

8:30am - 5:00pm                                  8:30 am to 5:00 pm               


Contact Charlee Gowin at charlee@charleegowin.com

Registration Costs:

CRS Member - $149

Non CRS Member - $199

Speaker Information:

 Robert Morris

Robert Morris graduated from Middle Tennessee State University with a Bachelor of Science in Biology and an Associate Degree in Mid-Management Technology from State Technical Institute at Memphis. Robert entered the real estate field in 1985 and has been actively involved in real estate sales and training since that time. He is currently a selling broker with Bob Parks Realty, LLC, located in Smyrna, Tennessee, where he actively lists and sells real estate with team, TeamRobertMorris. Robert was honored with the 2000 Realtor® of the Year award at one of his local associations as well as Tennessee Realtor® Educator of the year in 1995.

Robert is a international speaker, trainer and consultant who holds 11 professional designations/certifications just to name a few, the Internet Professional (e-PRO), Accredited Buyer Representative (ABR), Accredited Buyer Representative Manager (ABRM), Certified Residential Specialist (CRS), the Graduate Realtor ® Institute (GRI), and the Professional Management Network (PMN) formally the Leadership Training Graduate (LTG) designation for the Women’s Council or Realtors®. He has also been certified by the Instructor’s Training Institute (ITI). He has conducted seminars, training workshops and leadership conferences for countless numbers of Realtors®, boards, conventions and associations throughout the continental US, Hawaii, Alaska, Canada, Puerto Rico and the British West Indies.

Robert is a Certified Instructor for the Council of Residential Specialist (CRS) of the National Association of Realtors®, and serves on several committees. Robert is also a Course Facilitator/ Instructor for REBAC and WCR. He is an active member in several national real estate organizations.

Founder and President of Robert Morris Seminars, Inc., Robert develops, writes and conducts numerous courses to meet the needs of Realtors® in the rapidly changing world of real estate. Robert has taught personalized courses to thousands of Realtors® across the country and is committed to helping Realtors® become more knowledgeable in all facets of the real estate industry. Robert currently instructs Realtors® in a variety of areas ranging from business planning and marketing, brokerage management, professional standards, fair housing, goal-setting and the implementation of cutting edge technology.