Building an Exceptional Customer Service Referral Business

October 16-17, 2017  Rescheduled to 1/22  -1/23/17

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

After attending this course, you will:

  • Learn to save time AND money working with past clients
  • Meet the expectations of the “new consumer”
  • Learn dialogues and strategies for building a referral database
  • Learn delivery systems to generate a successful referral business


Greater Syracuse Association of Realtors

5958 Taft Road

North Syracuse, NY 13212


October 16-17, 2017  Rescheduled to 1/22  -1/23/17

8:30am - 5:00pm

Registration Costs:


For additional information, please contact Jennie Chapin, jen@jenniechapin.com or 315-761-5058

Speaker Information:

 Gee Dunsten

Gee Dunsten, a graduate of the University of Maryland, has been in the trenches of the real estate business for three decades, having helped more that 2500 families achieve the American dream of homeownership.  Starting in recreational sales, he progressed to general sales manager, then owner/broker in 10 years.  In 1986 Gee sold his business and returned to his first love…selling real estate.  Nationally recognized as a residential sales and marketing specialist, Gee is currently an associate broker with Long and Foster in Ocean City, MD.  He has co-written and developed the Recreation and Resort Specialist Training courses and is recognized as a Recreation and Resort Specialist.

Gee has been a Certified Instructor with the Council of Residential Specialists for more than 25 years and served as 2001 National President.  A prolific author and speaker, his hand on approach to real estate training with leading edge ideas and systems has made him a popular speaker at the NAR conventions, as well as numerous state and local association conventions and seminars.  He is also president of Gee Dunsten Seminars, Inc. and has taught in all 50 states, as well as Australia, New Zealand and Chile.

Gee was inducted into the Real Estate Experts Hall of Fame in 2012 and was recently selected as one of ten Top5 Elite Speakers.

With all of his career accomplishments, Gee views his greatest success as the building of his family.  Gee and his wife, Susan have been blessed with five children and four grandchildren.

Website: http://www.gee-dunsten.com