Building an Exceptional Customer Service Referral Business

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

Course Content:

  • Learn to save time AND money working with past clients
  • Meeting the expectations of the “new consumer”
  • Dialogues and strategies for building a referral database
  • Delivery systems to generate a successful referral business                          
                                       16 CRS Course Credits

Husson University Southern Maine Campus

340 County Road

Westbrook, ME 04092

Main number:207-874-5800

Website for directions


Tuesday, October 17 - Wednesday, October 18, 2017

8:30am - 4:30pm

Registration Costs:

CRS Members and Non Members $249.00 

Hotel Information:

Portland Marriott at Sable Oaks

200 Sable Oaks Dr.

South Portland, ME 04106

Hotel website.  Hotel has shuttle to university.  Contract rate of $148/night


Contact Sarah Walker, swalker@marealtor.com or 508-685-1600

Speaker Information:

        Edward Hatch

Ed Hatch

Ed is a Certified Instructor for the Council of Residential Specialists and as president of Ed Hatch Seminars has spoken to over 100 audiences each year since 1990. He has been a featured speaker at the last twenty consecutive National Association of REALTORS® Conventions, at ten CRS Sell-a-Bration® conferences, and has spoken internationally in New Zealand, South Africa, Brazil, Singapore, Sweden, Malaysia, Canada, and throughout the United Kingdom. Ed served as president of the Council of Residential Specialists in 1998 and has co-authored two CRS Courses; CRS 200 - Business Planning and Marketing and CRS 210 - Referrals. Also, he has two CRS Elective courses; The New Negotiating Edge – A 5-Step Behavioral Strategy and Exclusively By Referral – The 10 Step PROgram. Website: http://www.edhatch.com